Shipping policy
Thank you for shopping with CNC Hobby Co. Please review the following shipping information before placing an online order.
ORDER PROCESSINGWe aim to process and prepare in-stock orders for shipment within 1–3 business days after payment is successfully received. Business days do not include weekends or holidays.
During new product releases, holidays, special promotions, or periods of unusually high order volume, processing may take longer. Customers will be contacted if there is a significant delay affecting an order.
SHIPPING RATES & DELIVERYAvailable shipping methods and shipping charges are displayed at checkout based on the order and delivery destination.
Any delivery timeframe displayed by a shipping carrier is an estimate and is separate from our order-processing time. CNC Hobby Co cannot guarantee a carrier’s delivery date once a package has been accepted by the carrier.
TRACKINGWhen tracking is available, tracking information will be provided after the order has been prepared and shipped. Please allow time for the carrier to scan the package and update tracking information.
SHIPPING ADDRESSCustomers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an address error, contact us immediately at info@cnchobbyco.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.
CNC Hobby Co is not responsible for packages delivered to an incorrect address supplied by the customer.
LOST, DELAYED OR DAMAGED PACKAGESOnce a shipment has been transferred to the shipping carrier, delivery delays may occur that are outside the control of CNC Hobby Co.
If tracking indicates a package is delayed, lost, or damaged in transit, please contact us at info@cnchobbyco.com so we can review the shipment and, when appropriate, assist with the carrier’s claim process.
Customers should retain all packaging and shipping materials for damaged shipments and may be asked to provide photographs.
COLLECTIBLES & PACKAGINGWe take reasonable care when packaging trading cards, sealed trading card products, collectibles, Funko Pops, and other merchandise for shipment.
Minor cosmetic imperfections to manufacturer packaging that do not affect the product itself may occur during manufacturing, distribution, or shipping and are not necessarily considered product damage. Please refer to our Return & Refund Policy for additional information.
PREORDERSIf CNC Hobby Co offers preorder products, estimated release and shipment dates are subject to change by manufacturers, distributors, or suppliers. Preorder items will ship after inventory is received and the order is ready for fulfillment. We cannot guarantee manufacturer or distributor release dates.
If an order contains both preorder and in-stock merchandise, fulfillment timing may depend on the shipping options presented for that order.
INTERNATIONAL SHIPPINGInternational shipping, if offered at checkout, may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer. International shipments may also experience customs-related delays outside the control of CNC Hobby Co.
IN-STORE PICKUPProducts designated for in-store pickup are not shipped. Customers should wait until they receive confirmation that their order is ready for pickup before coming to the store.
QUESTIONSFor questions regarding an online shipment or order, contact:
CNC Hobby Co
Email: info@cnchobbyco.com
By placing an online order with CNC Hobby Co, you acknowledge and agree to this Shipping Policy.